Check 3 – SNMP data collection works fine
Process
• API endpoint: /api/v1/collect/status//SNMP
• CUSTOMER_ID: identifier of the customer tenant from provisioning
• Expected: status value should equal to HEALTHY
• Severity: High
• Services involved in the SNMP collection chain are:
• livesp_sinemapro-proxy
• livesp_sinemapro-slave
• livesp_esus-collector
• livesp_esus-farcaster*
Support action
1. Are all these services up and running?
• If yes: Fix this first
2. Was there a recent degradation and when did it start?
• Source: ELK dashboard SNMP Analysis (last 4, 12 and 48 hours)
• Expected observation on graphs:
• Good stability of the number of realms (total, and per Farcaster node)
• Relative stability of the number of lines in bridge
• No alert regarding CPU load, memory load and disk space
• If yes: Capture snapshots, summarize observations
3. Is SNMP bridge collection working fine for the customer?
• Source: Run command checkSNMPCollectedFor
• Expected outputs: JSON element with a lineCount property greater than 0
{
'clientId':'2314459',
'date':'2020-03-28-01-00',
'lineCount':7,
'hostname':'snmpcollector3',
'ipaddress':'10.156.129.225',
'bridgePath':'/data/files/bridge/snmp/interface/data-2020-03-28-01-00-00'
}
'clientId':'2314459',
'date':'2020-03-28-01-00',
'lineCount':7,
'hostname':'snmpcollector3',
'ipaddress':'10.156.129.225',
'bridgePath':'/data/files/bridge/snmp/interface/data-2020-03-28-01-00-00'
}
• If no (lineCount = 0): The source of the problem is on SNMP packet collection side
• Select 1 or 2 CPEs with wanLinks for this customer (LiveSP inventory screen)
• Any error or warn in sinemapro-slave logs filtered on this CPE IP address?
• If yes (lineCount > 0): The source of the problem is on Memdex collection side.
• Any error in esus-collector logs?
Example
Request URL: https://mylivesp.com/api/v1/collect/status/7/SNMP
Response JSON content:
{
"id": "snmp",
"name": "SNMP",
"type": "TECHNOLOGY",
"status": "HEALTHY",
"message": "Collect is healthy for technology SNMP"
}
"id": "snmp",
"name": "SNMP",
"type": "TECHNOLOGY",
"status": "HEALTHY",
"message": "Collect is healthy for technology SNMP"
}